Date: June 23rd, 2020
A firm’s online retail website should prioritize the features that matter the most to would-be buyers.
Online shoppers are generally attracted to user-friendly, convenient and cost-effective ecommerce stores.
Shipping and delivery is particularly a concern for shoppers who buy items online. While some prioritize expedited shipment and delivery, others want free shipping, and others wouldn’t mind receiving their order even in as a long as a week.
Date: June 19th, 2020
Product returns is a dark side of online retail small and large merchants are yet to find a long-lasting remedy to.
It happens even to the most careful retailers, and it is one of the downsides of the long-distance merchant-shopper relationship in online retail.
Date: June 16th, 2020
Delivery duty paid or DDP, as it is commonly known, is a global shipping and delivery approach where the business—who has to send goods to a customer—pays for all the fees and covers all the risks until a package reaches its endpoint.
Date: June 12th, 2020
Delivery was a sticking point in 2019 and we expect it to continue impacting ecommerce in 2020 and beyond.
Major moves from mentor companies, like Amazon’s Prime FREE Same-Day Delivery and Shopify’s strategy to include logistics solutions to its long list of service offerings are signs all retailers should work towards fast ecommerce delivery.
Date: June 9th, 2020
In online retail, most business-customer relationships go sour after checkout stage— when a customer has paid for items and is waiting for the business owner to deliver their order.
Soon after collecting payments, many retailers do less to improve their buyer’s post-purchase experience.
